Hello Maniacs, In the past 2 days we have received dozens, maybe hundreds of messages from players desperate to have their accounts suspended. The text says: We noticed that you made a refund for a top up order (transaction ID xxxxxx). However you received these Diamonds from this order, we regret to inform you that we have to stop using this account before (date) to avoid further losses. If you have any questions, please contact us on our Facebook page with a screenshot of this email, thank you. We had previously posted about this problem, see: Refund requests. What happens? . However, players claim that this time they did not make any refund requests! We contacted Garena, but so far we have not had a return on the case. We will share this post on Free Fire social networks here in Brazil to speed up a company solution. We received feedback from the company that explained that it is not a BUG but rather a failure by the player himself. Those who feel injured should open a ticket on the Garena support page . Remembering that you should check if any problems listed below happened: 1. You used someone else's card and that other person may have applied for a refund with the card administrator. 2. You received gifts from someone and they asked for a refund of the Diamonds spent after sending you the gift. 3. You accessed illegal websites that promised Free Diamonds. Regarding this third item, see this updated Hack Generator Online 2019 link , Does it work? and learn not to fall for it. If none of these 3 items is your case, contact the company, click here to contact Garena. See also: How to Earn Free Diamonds?Refund requests. What happens?